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Booking terms & Conditions
This agreement outlines the terms and conditions between the traveler (“you” or “the guest”) and the travel company Aloha Imsouane (“we,” “us,” or “the company”) for all bookings made with us.
By confirming your booking, you acknowledge and agree to the following:
By confirming a booking through a third party, such an agency, or other companies, may be subject to additional terms and conditions specified by the organiser.
Payments may be made via credit card, debit card, classic bank transfer or instant transfer bank(only for moroccan banks). Any bank transfer or exchange rate fees will be at the clients expense.
We apply the exchange rate of the day. Currency exchanges may fluctuate between the time of booking and arrival date. Any significant fluctuations made incur price adjustments at the clients expense.
We do not guarantee availability for new requested dates. If there is no mutual agreement on the requested dates, Aloha Imsouane reserves the right to apply the cancellation policy fees within the above stated timeline.
If you wish to change your dates for the same amount of days but different dates, if there is availability, you can do so up to 15 days prior to your arrival free of cost. Should there no be any availability, and you wish to cancel, the cancellation policy applies.
If you wish to modify your dates for a shorter period, you can do so up to 30 days prior to your arrival free of cost. Should there no be any availability, and you wish to cancel, the cancellation policy applies.
Cancellation between 60 and 42 days prior to arrival will incur in 50% charge of the total amount of the stay (the deposit will be deducted of the total amount).
Cancellations 42 days prior to your arrival will incur a 100% fee (remaining outstanding balance will be charged on your credit card provided for the deposit payment).
All guests must have a full travel insurance covering any medical expenses, trip cancellations and loss of personal property and equipment and any other unforeseen emergencies.
Aloha Imsouane is not responsible for disruptions due to events beyond our control, such as natural disasters, strikes, pandemics, political unrest or other force majeure events.
Aloha Imsouane cannot guarantee specific weather and surf conditions and is not liable to the impact of poor conditions and forecast on your activities.
Should the weather or forecast not be favorable for the practice of certain activities such as surfing, other alternatives will be provided. However, no refunds will be provided if the guests choose not to participate.
Guests are expected to respect local customs, staff, and fellow travellers. The company reserves the right to terminate bookings for misconduct without refund should the company deem any behaviour inappropriate.
If traveling is not possible due to incorrect or missing travel documents, the “no show” cancellation policy fees will be applied.
Governing Law:
These terms and conditions are governed by the laws of Kingdom Of Morocco. Any disputes arising under or in connection with these terms & conditions are subject to the exclusive jurisdiction of the Moroccan court.
By proceeding with your booking, you confirm that you have read, understood, and accepted these terms and conditions.
